Operations Support Unit Manager

Job Responsibilities

• Responsible for appropriate functioning of the overall all Operations Process.
• Identify operational and structure weakness and help to improve the existing or develop new processes to keep operations as efficient as possible, especially, transforming the manual to automated processes.
• Develop and implement standards, SOPs, policies, and procedures.
• Provide valuable inputs towards system and process changes to eliminate wastage and bring in additional controls. Carry out project/UAT’s on system changes (related operations) and share valuable inputs with Technology teams.
• Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the operations support service/unit and monitor their achievement on a periodic basis.
• Identify, develop and make improvements to operational processes and implementation of systems and projects changes for the Banking Operations.
• Train/refreshment branch staff and responsible for new products, system and process changes and ensure appropriate training has been imparted before enhancements going live.
• Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.
• Build and maintain strong and effective relationships with all other related departments and units to achieve the Group’s goals/ objectives.
• Train/refreshment branch staff responsible for new products, system and process changes and ensure appropriate training has been imparted before enhancements going live.
• Conduct periodic self-audits to ensure quality standards are maintained and refer issues to the management.
• To proactively maintain regular engagement with key client contacts in line with client expectations.
• The continuous identification implementation of operational best practice through interaction with the wider team.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Excellent leadership, people management, communication and influencing skills at a senior level.
• Other tasks would be assigned by the Head of Operations.

Job Requirements

• Minimum hold a bachelor’s degree in Finance and Banking, Accounting, or Business Administration.
• At least 6 years’ experience in settlement and cash management for banks.
• Well understanding of banking operations workflow and process and ability to develop banking operations policies and procedures and translate to actions.
• Experience in developing SOPs or Guideline for banking operations
• Understand about vision, mission, core values, regulations, and other principles of HH Bank of Cambodia.
• Be a good team player with a sense of responsibility and adaptability.
• Good computer literacy (MS Word, Excel, Power Point, Email and Internet).
• High proficiency in English knowledge.
• Ability prioritizes, multi-task and work well under pressure to meet deadlines.
• Skills in managing, communicating, reporting, solving problems, and interpersonal skills.
• High committed, Proactive, confident and talent to work.
• Ability to develop banking operations policies and procedures and translate to actions.

For the interested candidates, please send your updated cv to hr@hhbank.com or telegram: 015713999