Senior Switching System Officer
Closed at: 31-Mar-2024
Job Responsibilities
- Provide the daily support of card/application input to all branches.
- Produce daily card embossing, card management, PIN mailer printing, and delivery.
- Provide after-hours support to Card Service: blocking lost and stolen debit/credit cards
- Manage card inventory
- Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN, and so on
- Support UAT and bug/fix testing
- Support the Manager of Digital to execute the ATM delivery plan & deployment promptly
- Monitor the performance of ATM to ensure service up to 24/7, including hardware, uptime, and capacity
- Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption, and prevention
- Register Terminal, Agent/Branch, and support ATM go-live
- Notify the Manager of Digital suspicious and fraudulent transactions immediately
- Provide periodic ATM maintenance and support to all branches, including daily cash transactions, audit trail, and reconciliation
- Produce daily, weekly, and monthly transaction reports and others as required
- Perform other tasks assigned by management
- Requirement Analysis, SOP Preparation, and review
- Improvement program outcomes studies
- Mentoring juniors, Coaching on Processes and Training.
- Implementation of Card Management System and Payment Card Industry Data Security Standard (PCI-DSS) certification
Job Requirements
- At least Bachelor’s Degree
- Experience with ATM & E-Banking for at least one year, especially card personalization, card embossing …etc.
- Excellence in English communication (both verbal and writing)
- Experience with the banking sector is preferred.
- Computer literacy in a particular Customer database, ATM Switch systems, ATM systems, networking, and other Electronic and Mobile banking technology
- Quick comprehension, hardworking, and responsibility
- Measurement and control reliability
- Good integrity, positive attitude, helpful, high commitment, competence, and motivation
- Able to work in a Flexible time environment (nighttime and holiday)
For the interested candidates, please send your updated cv to hr@hhbank.com or telegram: 015713999