Exchange Rate

Senior Switching System Officer

Closed at: 29-Feb-2024

Job Responsibilities

  • Provide the daily support of card/application input to all branches.
  • Produce daily card embossing, card management, PIN mailer printing, and delivery.
  • Provide after-hours support to Card Service: blocking lost and stolen debit/credit cards
  • Manage card inventory 
  • Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN, and so on
  • Support UAT and bug/fix testing
  • Support the Manager of Digital to execute the ATM delivery plan & deployment promptly
  • Monitor the performance of ATM to ensure service up to 24/7, including hardware, uptime, and capacity 
  • Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption, and prevention
  • Register Terminal, Agent/Branch, and support ATM go-live
  • Notify the Manager of Digital suspicious and fraudulent transactions immediately
  • Provide periodic ATM maintenance and support to all branches, including daily cash transactions, audit trail, and reconciliation
  • Produce daily, weekly, and monthly transaction reports and others as required
  • Perform other tasks assigned by management
  • Requirement Analysis, SOP Preparation, and review
  • Improvement program outcomes studies
  • Mentoring juniors, Coaching on Processes and Training.
  • Implementation of Card Management System and Payment Card Industry Data Security Standard (PCI-DSS) certification

Job Requirements

  • At least Bachelor’s Degree 
  • Experience with ATM & E-Banking for at least one year, especially card personalization, card embossing …etc.
  • Excellence in English communication (both verbal and writing)
  • Experience with the banking sector is preferred.
  • Computer literacy in a particular Customer database, ATM Switch systems, ATM systems, networking, and other Electronic and Mobile banking technology
  • Quick comprehension, hardworking, and responsibility
  • Measurement and control reliability
  • Good integrity, positive attitude, helpful, high commitment, competence, and motivation
  • Able to work in a Flexible time environment (nighttime and holiday)

For the interested candidates, please send your updated cv to or telegram: 015713999

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